Box Technologies' produce solution that's just the ticket for National Express

24th February 2011

Box Technologies, the UK’s leading provider of customer interface technology solutions, have produced a self service ticketing solution for National Express, the largest scheduled coach service provider in Europe.

Providing travel to over 18 million customers per year, from 1,000 destinations in the UK including dedicated ‘on-airport’ coach and bus services; National Express identified an opportunity to streamline and redefine its ticketing provision and infrastructure within coach stations and especially airports, whilst improving accessibility and functionality in order to provide travellers with an enjoyable and convenient purchasing experience.

Box Technologies, working in partnership with software provider The Hub have designed and deployed over 70 custom built, self service PCI DSS compliant Unattended Payment Terminals (UPT’s) which are easy to install. WorldPay accredited Unattended Payment Terminals incorporating vandal resistant touch screen display, which can accept card, cash and coin payments 24 hours a day, all year round are compatible with different applications plus provide real time web based reporting.

“As the largest scheduled coach service provider in the UK, it is vital that National Express moves with the times and embraces new technologies to improve the customer experience,” said Geoff Spooner, National Express. “The self-service kiosks developed by Box Technologies and The Hub are extremely stylish, easy to use and have been designed with state of the art security technologies. We are confident that they will provide our customers with a more enjoyable ticket purchasing experience”.

Steve Wilks, Technical Director, Box Technologies added: “Providing a wall mounted, compact, robust, full cash and card enabled ticketing service for National Express, available 24/7/365 was the technical challenge we faced. We were always focussed on helping National Express to improve their customer throughput by serving, supporting, engaging and retaining them with innovative ticketing services and providing a cash facility which didn’t previously exist for their self service ticket sales.”

“The National Express Unattended Payment Terminal (UPT) roll out continues to grow as it is seen to lower transport operator overheads, increase sales, improve customer satisfaction and accelerate a multi-channel ticketing strategy” said Sam Rudder, CEO, The Hub Company “our multi-channel open source software platform has been in place now for over 4 years and the number of UPTs still continues to increase. Our relationship with Box Technologies is integral to this and is part of a consortium who achieved the first UPT solution to gain Issuer chip and PIN accreditation in the UK alongside Transport for London (TfL) and Oyster payments. This was possible due to the integration of a number of expert partners including Box Technologies who created an end to end partnership which was PCI DSS compliant”.