| Regatta turned to Birmingham-based
WinTill to provide the solution. After in-depth consultation,
WinTill’s software solution TouchScreen was recommended
– an advanced application designed to run on the very
latest touchscreen terminals. And, to this end, Regatta selected
Epson’s IR-700 – its state-of-the-art fully integrated
EPoS system supplied by Box Technologies.
Piloted first at Regatta’s Fleetwood outlet, the system
is being rolled-out to the rest of the company’s estate.
Intuitive and easy to use, Regatta is able to train its staff
in minutes thanks to the IR-700’s large colour touchscreen.
WinTill’s feature-rich software guides the operator
through each transaction process using on screen menus and
prompts. And, with only the relevant functionality available
during a transaction, the possibility of errors or mistakes
is minimised.
“The new system is brilliant and definitely an improvement
on what we had before. All our staff are very enthusiastic
about the touchscreens – they certainly make life much
easier,” said Melanie Jones, Retail Support Co-ordinator
at Regatta. “We can now also download software upgrades
direct from the internet helping to minimise business interruption.“
On average two IR-700s are being installed at each store which,
thanks to their compact and all-in-one design, will save vital
counter space for Regatta.
“The system gives us fast access to all kinds of
reports such as sales, banking, reconciliation, VAT analysis
and assistant takings. As a result of such in-depth management
information, we are able to see exactly what each individual
store’s best sellers are to enable us to plan accordingly,”
explained Melanie. “We now have the advanced solution
we required – Epson’s IR-700 has succeeded in
delivering fuss-free and reliable customer service.”
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