Red Funnel
Red Funnel Isle of Wight Ferries, operating between Southampton and Cowes appointed Box Technologies along with software developers, WorksUnit, to develop a bespoke self-service ticketing solution to improve customer service.
Red Funnel Isle of Wight Ferries is a highly successful transportation company and is well aware of the increasing levels of customer service demanded by today's travelling public. Its management team indentified a need to speed up and upgrade their booking processes by adopting the latest developments in customer facing technologies, including self-service kiosks.
Many of Red Funnel's customer preferred to buy their tickets on the day of travel. However, this meant that customers often encountered long queues, particularlyduring peak hours, school holidays and when events and festivals were held on the Island. In addition, the manned booths at the ferry terminal only had set opening hours which again was a limiting factor in terms of customers service.
Box Technologies were tasked with supplying bespoke touch-screen kiosks that would be reliable and robust enough to withstand the demands of high-volume ticket delivery. They needed to be visually engaging, easy to use and enable secure payment transactions. They also had to fit in with Red Funnel's brand values and have a sleek, airport-style look and feel. WorksUnit were briefed to specify, design and implement a software solution that would be intuitive and make it quick and easy for customers to select and purchase their tickets.
