Box opens the In Store Technology Centre

December 5th is a proud day at Box Technologies – with the launch of the innovation centre.

Box will welcome retailers, journalists and industry specialists to Thame to showcase customer engagement technologies in areas including: tablet computing, mobile payment, digital signage, networked content management and pioneering PoS concepts.

The day will also comprise presentations from Microsoft and The Research Farm and Box will be highlighting the findings from the ‘retail technology and the customer journey’ research.

The headline findings make for some interesting reading – with nearly two thirds (62 per cent) of retailers providing only one day or less of training on new technology per employee per annum.

The customer journey is key – a statement we have always stood by. The capability of a store’s employees is critical to the value of the overall experience. I therefore believe that investing in staff training is vital.

Our sector continues to evolve, as does the technology being deployed by retailers,  across the board. We’re here to support those retailers every step of the way – whether that’s supporting and upgrading existing hardware, or looking towards future innovation…


New focus on channel partners at Box Technologies


Over the last month, we have made real progress on the channel side of the business – underlining our commitment to increase sales in that area. We’ve already had a great deal of success, but we know there is a lot more scope.

We have started to ramp up the dedicated sales team – announcing the appointments of Luke Hunt and Matt Wiles as channel managers. Working together with James Patterson and Gavin Soave, the team is tasked with increasing the awareness of Box’s product portfolio within the channel.

The company has also launched a new Partner Promotion Scheme - designed to help our channel software partners and independent solution vendors market themselves more effectively to their end user customers. And we have already signed five partners to the scheme.

Many of our ISVs and VARs have limited or no access to a marketing team. Through the scheme, we hope to open up more routes to market – for all parties.

So exciting times ahead for Box in the channel – it’s a case of ‘watch this space and see where we go next…’.

Box calls in the demolition squads

Box Technologies is undertaking a major new project at its Thame HQ. A 91 square metre section of the ground floor is being converted into a new customer area, to be known as the ‘Retail Zone’

Box intends to invite its customers, suppliers and partners to come to the Zone to experience Box Technologies’ current and future technologies which it hopes will  delight all.

The work is expected to take a month and after this the Box marketing machine will  begin the work of delivering a compelling and fascinating program of events and conferences to delight and inform its customers.
Watch out for more detail as work progresses….

Box Karting Day

Thursday 20th June 2013 saw the 13th consecutive Box Annual Karting Day at the Daytona track in Milton Keynes. Led by Box CEO, Russell Wilcox, Box welcomed some of its key business partners to thrash it out on the track reaching speeds in excess of 60km/h!


Kicking off at 9:30 AM (with bacon sarnies on arrival), Box staff led 16 teams of 3 around an 11 turn track. Weather looked threatening, but the rain luckily held off for most of the day.

A scrumptious BBQ-esque lunch followed race 1 with contestants discussing tactics with their teams in preparation for the final race – by this time the rain had begun making things a little more interesting…

After all the crashes, twists, turns and even some heated rivalries, Box CEO, Russell Wilcox alongside Events Coordinator, Lynsey, took to the winners podium to present trophies.

Box Karting veterans James Powell and Chris Jones took 1st and 3rd respectively with Ergonomic Solution’s Jeff Sermon taking 2nd place.

What a fantastic day it was and thoroughly enjoyed by all involved! We look forward to next  year!

Full video highlights can be viewed below. Enjoy! :-)

Box Karting 2013


Showrooming is taking on a new life

Showrooming – the practice of using a high street store’s goods and services to try out a product before going online to buy it at the lowest price possible, is not a new shopping trend. Online portal reports that ’48% of showroomers use physical stores to research products with no intention of making a purchase’.

In a recent letter to the press, Box Technologies’ Chairman Russell Willcox argues that the availability of price comparison sites coupled with the fact that smart phones are so readily affordable mean showrooming is mounting a real threat to the existence of stores on the high street. The simple point is – if shoppers want to maintain shops as high street ‘bricks’ rather than just virtual sites or ‘clicks’, they may have accept a higher price for the same product or service. Compared with a web warehouse, there are real and substantial investments and on-going costs which the high street retailer has to bear; these are simply not a problem for the online e-tailer, freed from the exigencies of paying rent, rates, utility costs – [heat and lighting, water] and of course the cost of staff in front of house and back office functions. Reassuringly, savvy IT solution providers like Box play a significant role in providing solutions to wow the in-store shopper. Mobile browsing devices, compelling merchandising of the shop floor and lighting in-store, interactive digital signage and flexible self-service kiosks offer the possibility of raising the pitch of the customer in-store experience. Stores themselves must also do more to reward loyalty and improve store layout, train sales staff to be more customer focused, adopt assisted selling practices, make checkout quicker and easier, improve access to self-service and deploy in-store browsing.

Box believes high street stores are here to stay, but they need to adapt the in-store experience to be more compelling and friendly – even if there may not be the lowest prices immediately available. The web has empowered the consumer, it’s time for the retailer to take some of that back. Those who don’t embrace technology will fail

Box Technologies at RBTE 2013

Box showcased some of its innovative solutions at this years Retail Business Technology Expo at Earls Court attempting to convince retailers that they must provide a basis of interaction in order to keep consumers – and it did just that.

Presenting both its Virtual Wardrobe solution and stunning Personal Stylist wall, Box drew in the crowds proving the effectiveness of interactive retail technologies within the retail environment.

Box also took the opportunity to showcase its own designed and developed stunning range of cielo EPoS terminals and mobile EPoS solutions.

45 ISVs and VARs attend showcase event

In the third week of February, over 3 half-day sessions, Box Technologies welcomed over 45 members from its community of ISVs and VARs to Thame


for a  briefing on the new cielo range of Box designed and developed EPoS Systems. Also on show was the Motion tablet PC range and self-service kiosks and customer engagement technology solutions from Box.

As the company prepares to attend RBTE at Earls Court next week, it is poised to reveal some very new and very impressive technologies including the 110″ wide Personal Stylist digital wall. Visit Box on Stand 370 and see what else is new from Box




Ergonomic Solutions and Box Technologies Sign Distribution Agreement As The Space Programme Gathers Momentum Across Europe

Thame, October 19th 2012.

Box Technologies, a leading UK provider of customer interface technology solutions  announced it is the first distribution partner to sign up formally to Ergonomic Solution’s recently launched channel partner offering – The Space Programme.  Ergonomic Solutions is an acknowledged leader in the design and supply of mounting and security solutions in the retail, mass transit, hospitality and healthcare sectors.

The Space Programme is aimed at creating an eco-system of partners that supplies technology mounting solutions as part of their overall customer offering. It has been designed to recognise and empower partners by combining their market knowledge and experience with our industry background, sales and marketing resources. By joining the Space Programme, partners have access to comprehensive tools and support resources to help their business prosper and grow. Partners are rewarded for the efforts they make in becoming and sustaining their partner status.

The programme recognises partners based on their level of capability and commitment. Speaking of the signing of the agreement, Mark Ryan, Group Sales Director, Ergonomic Solutions, said, “We are delighted to have signed this distribution agreement with Box Technologies. Box has an enviable reputation of being one of the leading channel distribution partners within the retail, hospitality, transportation and Auto ID industries. Their reseller community will enable us to increase our reach and market presence within our target verticals across the United Kingdom and Ireland.”

For Box Technologies, Marketing Director Dave Dooley, said. “Our partnership with Ergonomic Solutions allows us to pool our extensive industry knowledge. As a Qualified Distributor, we will be able to provide our clients with comprehensive training and resources ensuring they are aware of our SpacePole product offering and can effectively communicate the extensive benefits they can bestow onto the end-user.

Box Technologies signs a representation agreement with Diginets Consultancy Services to deliver retail transformation solutions in the Middle East

Oxfordshire, October 2012: Box Technologies, the pioneers in retail transformation solutions, today announced the appointment of Diginets Consultancy Services as sales and marketing representative for Box Technologies in the Middle East region.

Sales and Marketing Director Dave Dooley applauded this new relationship.  “The fusion of our experience in delivering solutions to global businesses coupled with Diginets’ understanding, experience and commitment to the region offers unparalleled opportunity to drive innovation within the retail sector.”  Mr Dooley added, “Many organisations are talking of offering retail transformation solutions – Box Technologies is delivering tangible benefit with its solutions here and now.”

Box Technologies’ believes retail transformation is for all: whether your business is in banking, retail, postal services, government or hospitality and leisure, retail transformation delivers new technologies to create a seamless, positive customer experience.

Diginets’ people are dedicated to turning Box Technologies solutions into leading products and services that help solve some of the Middle East management’s toughest problems and help them to determine which services can be adapted to their particular needs.

Our partnership agreement program is designed to promote solutions to deliver world class service and enhance Box Technologies line of products in the region.

About Box Technologies

With over 20-years of experience in retail, hospitality, finance, banking, transport, logistics and the public sector, Box Technologies delivers a comprehensive portfolio of integrated retail solutions.  Recognised in the market today for its consultative approach to business challenges, Box Technologies’ success lies in its vision and delivery of systems ranging from ‘off the shelf’ products to a completely custom built solution, coupled with implementation and deployment services.

Box Technologies bases its success on working together with its clients to understand and meet their business requirements whilst maintaining close relationships with leading manufacturers, working within strategic sectors.  Box Technologies’ comprehensive suite of retail transformation solutions includes self-service, point of sale, queue management, interactive digital signage, transactional integrity, postal automation, multichannel, banking automation, visual merchandising, payment solutions, and in-store loss prevention systems all supported by our experienced, in-house service delivery teams.

About Diginets

Diginets Consultancy Service is one of the leading independent consultancies in IT & Telecommunication services and it has developed strategic global alliances with top telecom leaders around the world.  Diginets offer many software solutions, including database applications, all types of hosting, dedicated server and comprehensive application developments.

Our Arabic-speaking consultants are a define asset in communicating with the project stakeholders, minimising the gap that usually occurs due to language and culture barriers.

Box Technologies to present at Kiosk London

Box Technologies, the leading UK’s leading provider of customer interface technology solutions, today announced that it will attend Kiosk London both as an exhibitor and keynote speaker.

The event, which takes place on 17th – 18th October 2012 at the Barbican Centre, London, is now in its second year. As the UK’s only conference and exhibition completely dedicated to the self-service industry, Kiosk London acts as the central meeting point for senior personnel responsible for the implementation of self-service solutions and technologies throughout the UK, Europe and worldwide.

The forum provides the ideal opportunity to understand the latest development in self-service trends and available technologies. Graeme Laws, Business Development Manager at Box Technologies will take the floor to explain that the critical components in ensuring the success of any self-service project is in understanding the behaviour and buying patterns of intended users.


Graeme will argue that the fundamental success of any kiosk design and deployment project relies heavily on the careful development of the user interface which must deliver a positive user experience. The robust and logical reasoning behind each element of the development of this interface must be thoroughly tested before being employed in the kiosk solution.

Given Box Technologies’ self-service industry experience the company is able to bring greater understanding to technology adoption in banking, retail, transport and leisure industries. Experience allows Box Technologies to recommend appropriate, engaging and aesthetically pleasing solutions from an extensive portfolio of kiosk component hardware. Suppliers include Epson, ELO Touch Systems and Verifone.

During the forum,  Box will demonstrate its new range of floor and wall mounted payment kiosk which are ideally suited to a wide range of self-service applications. Box, as a total service provider, has many years of experience in scoping client-specfic kiosk requirements, planning a complete kiosk roll-out or managing an estate of deployed kiosk technologies.

Speaking of Box Technologies’ attendance, Chairman, Russell Willcox, said “Kiosk London provides the ideal platform for us to demonstrate our knowledge and expertise in a growing martketplace. Our management of numerous projects from the conception through to roll-out, gives us an important insight into the key requirements of our customers whilst ensuring that the end-users enjoy an improved customer experience.”